DAS
As a result of the current situation where energy prices continue to rise and flights are being canceled due to staff shortages at Schiphol, many people are resorting to their legal expenses insurance. This has led to extended waiting times at DAS's legal service center (JSC). However, even prior to this period, the waiting times were longer than desired by DAS.
Client:
DAS
Role:
Designer
Year:
2022
Consequently, DAS aims to offer customers more visibility into the ongoing process and encourage them to take more proactive steps, thus enabling lawyers to avoid seeking repeated clarifications from customers and proceed with cases smoothly without any need for additional communication.
DESIGN CHALLENGE
How is DAS able to ensure that customers can do more themselves and better monitor the case reporting process so that DAS can shorten the waiting time for registering a case by means of a digital solution?
